Refund policy
1. Sales Policy
All sales made through our website are considered final. Once a purchase is completed and payment is processed, the transaction cannot be canceled, modified, or refunded, except under specific circumstances outlined in our “Cancellation and Refund Exceptions” section.
2. Cancellation and Refund Exceptions
a. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 5 business days of receiving your order. We will assess the issue and may provide a replacement, exchange, or refund, depending on the circumstances.
b. Incorrect Product Shipment: In the rare event that you receive the wrong product, please contact us within 5 business days of receiving your order. We will arrange for the correct product to be shipped to you or provide a full refund upon product return.
c. Product Warranty: Some products on our website may come with a manufacturer’s warranty. In such cases, please refer to the warranty terms and conditions provided by the manufacturer for information on returns and exchanges.
3. Return Process
If you believe your purchase qualifies for a return or refund under the exceptions mentioned above, please follow these steps:
a. Contact our customer support team at eqmodern@eqmodernfurniture.com within the specified time frame.
b. Provide your order number, a detailed description of the issue, and any relevant photos or documentation as requested by our support team.
c. Wait for instructions from our support team on how to proceed with your return or refund.
Please note that any product returned must be in its original condition, including packaging, tags, and accessories.
4. Contact Information
If you have any questions or concerns regarding our “All Sales/Returns Are Final Policy,” please feel free to contact us at:
eqmodern@eqmodernfurniture.com
5. Changes to Policy
EqModern reserves the right to modify or update this policy at any time without prior notice. Please review this policy periodically to stay informed about any changes that may affect your future purchases.
By making a purchase through our website, you acknowledge and agree to abide by this “All Sales/Returns Are Final Policy.”
Thank you for choosing EQModern for your shopping needs.